PRODUCT SUPPORT MANAGER - TRACK DRILLS
(Indonesia, Kalimantan Timur - Balikpapan)

Responsibilities

• Responsible for Sandvik Aftermarket Service and Warranty for Track Drills in Indonesia.
• Manage and develop a team of service engineers and personnel.
• Organize and oversee training activities for internal staff and customers companies.
• Disseminate Information from product factory to regional and local customers’ companies

Requirements

• Degree in Mining Engineering or equivalent with 5 years of experience in a similar capacity within a major equipment sales company or dealer organization.
• Working knowledge of Drilling Equipment in relation to the Surface Mining Industry and in handling warranty claims with PROCO s and with exposure to OEM (Original Equipment Manufacturer) business systems.
• Computer literate and bilingual in English and Bahasa Indonesia.
• Good interpersonal and communication skills with proven leadership qualities.
• Culturally sensitive to all staff, customers and local population.
• Required to travel extensively within Indonesia and to other regional countries if required.